699bd Privacy Policy — How We Collect, Use, and Protect Your Personal Information

1 Introduction

699bd ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every individual who visits, registers with, or uses any service made available through the 699bd platform, including cricket betting markets, live casino games, slots, promotions, and customer support facilities.

This Privacy Policy ("Policy") explains what personal data 699bd collects, the legal bases on which we process that data, the purposes for which it is used, how it is stored and protected, who it may be shared with, how long it is retained, and the rights that you — as a data subject — hold in relation to your information. This Policy applies to all users of 699bd from Bangladesh and any other jurisdiction from which the platform is accessed.

By creating a 699bd account or by continuing to use the platform, you acknowledge that you have read and understood this Policy. If you do not agree with any aspect of how we handle personal data as described herein, you should discontinue use of the platform and contact our support team to close your account.

2 Data We Collect

2.1 Data You Provide Directly

When you register for a 699bd account or interact with our platform, you provide us with personal data directly. This includes:

• Identity data: Your full legal name, date of birth, and National Identity Card (NID) number or other government-issued identification details submitted during KYC verification.
• Contact data: Your Bangladeshi mobile phone number, and any email address you choose to associate with your account.
• Account credentials: Your chosen username and an encrypted representation of your password. We never store passwords in plaintext.
• Financial data: Your bKash, Nagad, Rocket, Upay, or bank account details provided for deposit and withdrawal purposes, including mobile wallet numbers and bank account identifiers. We do not store full card numbers where card payments are processed — such data is handled directly by the payment provider.
• KYC documentation: Copies of identity documents, selfie photographs, and any other verification materials submitted in response to our Know Your Customer process.
• Communications data: Any information you share with our support team via live chat, email, or any other communication channel.

2.2 Data Collected Automatically

When you access 699bd, certain data is collected automatically through your device and browser:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, features used, games played, bets placed, time spent on specific sections of the platform, click-path data, and session duration.
• Location data: General geographic location derived from your IP address (country and region level). We do not collect precise GPS-level location data.
• Cookie and tracking data: Data collected through cookies, session tokens, and similar technologies as further described in Section 6 of this Policy.

2.3 Data From Third Parties

In limited circumstances, 699bd may receive personal data about you from third parties. This includes:

• Identity verification results and fraud-screening signals from third-party KYC and anti-money laundering (AML) service providers.
• Payment confirmation data from bKash, Nagad, Rocket, Upay, and banking partners confirming transaction success or failure.
• Technical fraud and risk signals from security service providers who help us identify suspicious account activity.

3 How We Use Your Data

699bd processes your personal data for the following purposes, each supported by a lawful basis:

• Account registration and management: To create and maintain your 699bd account, verify your identity, and provide you with access to our betting and gaming services. Lawful basis: contract performance.
• Transaction processing: To process deposits via bKash, Nagad, Rocket, Upay, and bank transfer, to settle winning bets, and to process withdrawal requests to your verified payment method. Lawful basis: contract performance.
• Identity verification and KYC compliance: To verify that you meet the minimum age requirement of 21 years, to confirm your identity matches your payment method registration, and to comply with anti-money laundering obligations. Lawful basis: legal obligation and legitimate interests.
• Responsible gaming obligations: To monitor account activity for signs of problem gambling, to enforce self-exclusion or deposit limit requests, and to communicate with you where we identify a potential responsible gaming concern. Lawful basis: legal obligation and legitimate interests.
• Fraud prevention and security: To detect and prevent fraudulent account activity, unauthorised access, bonus abuse, multi-accounting, and other integrity breaches. Lawful basis: legitimate interests.
• Platform improvement and analytics: To understand how players use the platform, to identify and fix technical issues, and to improve the overall user experience. Data used for analytics purposes is aggregated and de-identified wherever practicable. Lawful basis: legitimate interests.
• Marketing communications: To send you promotional offers, bonus notifications, and information about cricket events (BPL, IPL, T20 World Cup) where you have opted into marketing. Lawful basis: consent. You may withdraw consent at any time.
• Customer support: To respond to queries, complaints, and account-related requests you submit via our support channels. Lawful basis: contract performance and legitimate interests.
• Legal and regulatory compliance: To comply with applicable legal obligations, to respond to lawful requests from competent authorities, and to enforce our Terms & Conditions. Lawful basis: legal obligation.

4 Sharing Your Data

699bd does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We share your data only in the following limited circumstances:

4.1 Service Providers

We engage carefully selected third-party service providers who process personal data on our behalf in order to operate the platform. These include payment processors (bKash, Nagad, Rocket, Upay, and banking partners), identity verification and KYC providers, fraud detection and AML screening services, live chat and customer support infrastructure providers, cloud hosting and content delivery providers, and game data providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, and others). All service providers are bound by data processing agreements that restrict their use of your data to the specific services they provide to 699bd and prohibit any further use for their own commercial purposes.

4.2 Legal and Regulatory Disclosure

699bd may disclose your personal data to competent governmental authorities, law enforcement agencies, or regulatory bodies where we are required to do so by applicable law, court order, or lawful regulatory request. We will notify you of any such disclosure to the extent permitted by law.

4.3 Business Transfers

In the event that 699bd undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, personal data held by 699bd may be transferred to the relevant successor entity. We will notify affected players of any such transfer and of any material change to the way their data is handled as a result.

4.4 Aggregate and Anonymised Data

We may share aggregated, anonymised statistical data about platform usage with business partners and in public reporting. Such data does not identify any individual player and is not subject to the restrictions in this Policy.

5 Data Retention

699bd retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following specific retention standards:

• Account data: Retained for the duration of your account and for a period of five (5) years following permanent account closure, to meet legal, regulatory, and audit obligations.
• Transaction records: Financial transaction data including deposits, withdrawals, and bet history is retained for a minimum of five (5) years from the date of the transaction to comply with anti-money laundering record-keeping requirements.
• KYC and identity verification documents: Retained for five (5) years following account closure or the completion of the relevant verification process, whichever is later.
• Customer support communications: Retained for two (2) years from the date of the communication, unless the communication relates to a dispute or complaint that remains unresolved, in which case it is retained until resolution and for one (1) year thereafter.
• Marketing consent records: Retained for the duration of your consent status and for one (1) year following any withdrawal of consent, to demonstrate compliance.
• Technical and usage data (logs): Retained for twelve (12) months from collection, unless required for an ongoing security investigation.

Once a retention period has expired, 699bd will securely delete or anonymise the relevant personal data in accordance with our internal data disposal procedures.

6 Cookies & Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files placed on your device by a website you visit. They allow the website to recognise your device on subsequent visits, remember your preferences, and maintain session state across page loads. 699bd uses cookies and similar technologies including session tokens and local storage objects.

6.2 Cookies We Use

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in, security tokens that protect your session from hijacking, and load-balancing cookies that route your requests to available servers. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings, notification preferences, and your last-viewed game categories to improve your experience on return visits.
• Analytics cookies: Used by 699bd's internal analytics tools to understand how players navigate the platform, which features are most used, and where technical issues occur. Data collected via analytics cookies is aggregated and does not identify individual players.

6.3 Managing Cookies

You may manage cookie preferences through your browser settings. Most modern browsers allow you to view, disable, or delete cookies stored by websites. Please note that disabling essential cookies will prevent you from logging in to your 699bd account and may cause other core functionality to break. Disabling functional or analytics cookies will not affect your ability to place bets or use casino games but may reduce the quality of your experience.

7 Security Measures

699bd employs a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Transport encryption: All data transmitted between your device and the 699bd platform is encrypted using TLS 1.2 or higher (256-bit SSL). The padlock icon in your browser confirms this connection is active.
• Password storage: Passwords are stored using industry-standard one-way hashing algorithms with salt. 699bd never stores plaintext passwords and can never retrieve your password — only reset it.
• Access controls: Access to systems containing personal data is restricted on a role-based, need-to-know basis. All internal access events are logged and subject to periodic review.
• Two-factor authentication: 699bd offers SMS-based two-factor authentication (2FA) for account logins. Players are strongly encouraged to enable this feature from their account security settings.
• Intrusion detection: 699bd's infrastructure is monitored twenty-four hours a day, seven days a week for anomalous access patterns, potential intrusion attempts, and denial-of-service events.
• Data breach response: In the event of a personal data breach that poses a risk to affected players, 699bd will take immediate containment steps and notify affected individuals as promptly as practicable via their registered mobile number or email address.

While 699bd takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, enable 2FA, and never share your credentials with any other person.

8 Minors & Age Verification

699bd services are strictly restricted to individuals aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. Age verification is a mandatory step in our KYC process and is conducted before any withdrawal is processed and may be initiated at any time during the account lifecycle.

If 699bd becomes aware that a registered account is held by or has been used by a person under the age of 21, we will immediately suspend the account, preserve the relevant data pending investigation, and handle any funds held in that account in accordance with our Terms & Conditions and applicable legal requirements. If you believe that a minor has created an account on 699bd, please notify our support team immediately at [email protected].

9 Your Rights

As a data subject, you hold meaningful rights in relation to the personal data that 699bd holds about you. You may exercise any of the following rights by contacting our support team:

• Right of access: You may request a copy of the personal data 699bd holds about you, along with information about how it is processed.
• Right to rectification: If any personal data held about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: In certain circumstances, you may request that 699bd delete your personal data. This right is subject to overriding obligations such as legal retention requirements for financial records. Where we cannot delete data, we will explain the reason.
• Right to restriction of processing: You may ask 699bd to restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful but you prefer restriction to deletion.
• Right to data portability: Where processing is based on your consent or on contract performance, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing of your personal data carried out on the basis of legitimate interests, including profiling. You may also object to processing for direct marketing purposes at any time, with immediate effect.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

699bd will respond to all data rights requests within thirty (30) calendar days of receipt. In complex or high-volume circumstances, this period may be extended by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.

10 International Data Transfers

In order to provide certain platform services — particularly those delivered by our game providers and cloud infrastructure partners — your personal data may be transferred to and processed in countries other than Bangladesh. Where such transfers occur, 699bd takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Policy. These safeguards include contractual data processing agreements with all third-party processors that impose binding obligations regarding data security, data use restrictions, and data subject rights.

By using the 699bd platform, you acknowledge that your data may be transferred to and processed by our service providers in jurisdictions outside Bangladesh as necessary for the operation of the platform.

11 Changes to This Policy

699bd reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made, we will notify registered players via the mobile number or email address on file, and we will update the "Last updated" date at the top of this page. We encourage you to review this Policy periodically. Your continued use of the 699bd platform after any revision takes effect constitutes your acceptance of the updated Policy.

12 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 699bd handles your personal data, please contact our support team. We take all privacy-related contacts seriously and will respond promptly.

You may reach us at any time via email at [email protected]. Our support team is available twenty-four hours a day, seven days a week. For data rights requests specifically, please include "Data Privacy Request" in the subject line of your email and provide your registered mobile number so we can verify your identity before processing the request.

If you are not satisfied with our response to a privacy concern, you have the right to escalate the matter to the competent data protection or consumer protection authority in your jurisdiction.